Knowledgebase - After inserting CD and prompted to update my software, or I have double-clicked the setup.exe file to begin installation nothing appears to happen afterwards? What should I do next?
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After inserting CD and prompted to update my software, or I have double-clicked the setup.exe file to begin installation nothing appears to happen afterwards? What should I do next?

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QuestionAfter inserting CD and prompted to update my software, or I have double-clicked the setup.exe file to begin installation nothing appears to happen afterwards? What should I do next?
Answer
Other open applications or the AntiVirus software running on your computer may be interfering with our application install. You can easily by-pass this problem by completing the install in Windows Safe Mode with Networking. This will reboot your computer without application startups, and allow you access to your network if needed. Once the installation is complete, you will reboot your computer into standard mode with all startups fully loaded as before.

Safe Mode is a special diagnostic version of Windows that bypasses some Windows startup files. To enter Safe Mode in Windows 2000, XP, or Vista:
  1. Turn on or restart your computer. To restart your computer, press Ctrl-Alt-Del and select Shut Down.
  2. From the drop-down list, select Restart.
  3. Click OK.
  4. After the memory test, the words "Starting Windows" will appear on a black background. When this happens, press and hold the F8 key. This will present a screen with a list of Startup options to choose from. The exact moment that F8 is pressed will determine the contents of the list, and the list may vary from computer to computer. For example, your computer may not do a memory test or it may have a SCSI BIOS to load in addition to the motherboard's BIOS. If you have trouble getting the list below to appear, restart the computer and then press F8 repeatedly while the computer is starting.
  5. Use the arrow keys to move up or down in this menu and select Safe Mode with Networking. This loads the Safe Mode configuration, but also enables network devices and services.
  6. Press Enter.

    Note: If you have more than one partition installed, you may need to select an operating system and press Enter before entering Safe Mode.
TypeInstall & Upgrades
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Date Last Published9/4/2012
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